FAQ

Frequently asked questions:

Shipping & Delivery 

1. How often do you ship orders?
We roast and ship your coffee fresh from our little roastery in the North! Because we’re located in a remote area, Canada Post pickups happen on Monday, Wednesday, and Friday. Orders placed after those days will ship on the next mail day. It’s all part of what makes our coffee a little more special — it truly comes from off the beaten path. .

2. Which shipping carriers do you use?
We primarily ship with Canada Post, but occasionally use UPS or other courier services for larger or special orders. Courier shipments leave once a week from our area. No matter which service we use, we’ll send you a tracking number so you can follow your coffee’s journey from the mountains to your mug.

3. How long will my order take to arrive?
Delivery times vary depending on your location and the shipping method, but please keep in mind that our northern mail schedule adds a little extra time to the process. Most customers in Western Canada receive their coffee within a week or two of ordering. It’s not overnight, but it’s worth the wait — your beans are roasted fresh and shipped straight from our solar-powered roastery in the boreal forest.

    4. Delays or broken items: While we package everything carefully, once your order leaves our roastery it’s in the hands of the carrier, so any delays or damages are outside our control. But We promise we're here to help if something goes wrong!

    5. Where do you ship to?
    We can ship anywhere!

    • Within Canada, shipping is free on orders over $150.

    • For customers in the USA, please note that US Customs currenctly charges tariffs on your order. Currently, these are approximately 35% of the order value. We will send an invoice for these tariffs to be paid before shipping. This is a requirement of US customs and not a charge from us.

     Our Roastery & Process

    How much wood does your roaster use?
    Our wood-fired roaster uses just 2 lbs of locally harvested pine to roast 22 lbs of coffee. It’s an efficient, sustainable, and flavourful way to roast — giving each batch that signature depth only wood fire can bring.

    How and where do you get your firewood?
    We use pine, harvested right here on our property. Using an electric chainsaw powered by our solar system, we collect dead standing or stormfall trees. Because our roaster is so efficient, we can sustainably source all the wood we need without cutting down live trees.

    How much power comes from your solar panels?
    Our solar system provides about 80% of our annual power needs. During the darker months (November through January), we run a generator roughly once a week to top up power — the rest of the year, we run on sunshine.

     Our Coffee 

    Where do your beans come from?
    Our certified organic beans come from Colombia, Nicaragua, Honduras, Peru, Ethiopia, and Sumatra. They’re imported into Canada through trusted Canadian importers, then trucked north to us for roasting in our solar-powered, wood-fired roastery.

    Who is your organic certifier?
    We’re proudly certified organic by PACS (Pacific Agricultural Certification Society) in Vernon, BC, and undergo a full inspection every year.

    What grind should I choose?
    When ordering online, you can select your grind based on your brewing method — we’ve listed the most common ones to make it simple. If you’re unsure, reach out anytime — we’ll gladly help you find the perfect grind.

    What are the different roasts, and how do they differ?
    We offer light, medium, and dark roasts, each with its own flavour profile:

    • Light roast: Bright, vibrant, and full of the bean’s natural characteristics. Great for highlighting the origin flavors.

    • Medium roast: Balanced and smooth, with a rounded body and subtle caramel sweetness. A crowd-pleaser for many brewing methods.

    • Dark roast: Bold, rich, and earthy, with a smoky depth from the wood fire roasting. Perfect for espresso or strong coffee lovers.

    Custom Creations & Collaborations 

    Do you offer custom packaging for weddings or events?
    Yes! We love helping people celebrate with custom coffee packages — from wedding favours to event gifts and corporate samples. You can design your own labels, or let us create them for you. There’s no minimum order, and we’ll work with you to make something special. Email us at info@atlinmountaincoffee.com to start planning your project.

    Who designs your labels? We currently do all of our own graphic design.
    Our logo was designed by Manu Keggenhoff, and on our labels you will find images from Many Keggenhoff and illustrations for Moose Crossing and Trailblazer created by Cass Collins — both are local Atlin artists. 

    Supporting Local 

    How do you support local?
    Supporting local is at the heart of what we do.
    We work with northern and BC-based partners whenever possible

    We also sponsor community events and create fundraiser blends that support local causes like the BC Parks Foundation and the Wild Sheep Society of BC.
    If your group has a project that could benefit from a fundraiser coffee, we’d love to help — email info@atlinmountaincoffee.com to connect.

    Freshness & Storage

    How fresh is your coffee, and how long does it last?
    We roast every batch to order, so your coffee is always fresh when it leaves our roastery. For the best flavour, we recommend using it within 8-12 weeks of roasting, and storing it in an airtight container in a cool, dark place (like a kitchen cupboard or pantry), where you can. 

    If you like, you can also freeze your coffee. But once you take the bag out of the freezer, don't put it back in. Store it in a cool dark place, like a pantry or kitchen cupboard.

    Do you have tips for storing coffee at home?
    Yes! Keep your beans or grounds sealed, away from light, heat, and moisture. Only grind what you need right before brewing for maximum freshness and aroma.

     Subscription Options

    Do you offer subscriptions?
    Yes! Our subscription service delivers freshly roasted coffee straight to your door on a schedule that works for you. You can choose your preferred roast, grind, and delivery frequency, and pause or change your subscription anytime.

    Sustainability & Environmental Practices

    How do you make your coffee eco-friendly?
    We care deeply about our planet. Our roastery runs mostly on solar power, we harvest wood sustainably, and our packaging is designed to minimize environmental impact. Choosing our coffee is a choice for sustainable, small-batch practices.

    Caffeine & Strength Guide

    Which roast has the most caffeine or strongest flavour?

    • Light roast: Highest caffeine by volume, bright and vibrant flavour.

    • Medium roast: Balanced, smooth, slightly sweeter, moderate caffeine.

    • Dark roast: Bold, rich, smoky flavour, slightly lower caffeine but fuller body.

    Allergies & Ingredients

    Do your coffees contain any additives?
    Nope! Our coffees are 100% certified organic coffee beans, with no additives. Flavoured or specialty blends are always clearly labeled with their ingredients for full transparency.

    Wholesale & Bulk Orders

    Do you sell to cafes or in bulk?
    Absolutely! We work with cafes, restaurants, and corporate clients to provide wholesale or bulk orders. Contact us at info@atlinmountaincoffee.com to discuss quantities, packaging, and delivery options.

     

    Returns & Exchanges

    What if my order is damaged or missing?
    While we take every care to package your coffee securely, once it leaves our roastery, it’s in the hands of the carrier. If your shipment is damaged or doesn’t arrive, we’ll work with you to replace or refund your order. Please contact us at info@atlinmountaincoffee.com — we’re here to help, but remember that delays or damages are usually due to the shipping process and are not our fault.